Incident Proactive Close Out Submissions
Steps to submit Incident closeout information:
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Navigate to the relevant Incident in the platform
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On the lower part of the Incident Overview, under Quick Actions, click "Start ->"
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Complete the form message, add attachments & click "Submit":
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The following message will appear
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The closeout request will then go into RightShip's work queue for review.
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You will only be contacted by RightShip, by email, if more information is required, or if the Incident is closed out.
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To view a list of Incidents you have submitted close-outs for, navigate to Tasks, INC & select the My INCs filter
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If you are emailed for more information click the REPLY button within the email:
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You will only be contacted by RightShip, by email, if more information is required, or if the Incident is closed out.