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How to contact RightShip for a query/issue on the Platform
How to submit a query related to Category: Incidents/PSC Inspections
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Click on Need Help in the right-bottom corner on the RightShip platform.
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Click on Log a Ticket.
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Select the issue you want to raise a concern for.
If the issue you want to raise is not mentioned in any of the Category, select option 'Other'.
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Select what type of request you want to raise.
General Enquiry: - Select this option if your query is not specific to an issue/feature.
Report an Issue: - Select this option if you need to report any issue.
Feedback/Feature Request: - Select this option if you want to give any feedback (Positive/Negative), or need any new feature or change in existing feature/function.
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Enter information in detail about the issue and click OK.
Note: - Do not forget to mention Vessel name & IMO.
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Upload any document or a screenshot to provide a better understanding of an issue. Though it is optional, a supporting document/screenshot would be helpful for a quick resolution.
Click on Submit.
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Once submitted, the ticket will be logged and an email notification will be sent to the ticket requester. RightShip will resolve the request and contact the customer.
Attempts to log a ticket regarding Incidents or PSC Inspections close-outs will direct you to our articles on how to submit Incident/PSC Inspection close-out submissions.
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Article on how to submit Incidents close-out submissions: Incident Proactive Close Out Submission | RightShip Help Center
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Article on how to submit Incidents close-out submissions: PSC Proactive Close Out Submission | RightShip Help Center
Alternatively, customer can also reach out via info@rightship.com with detailed description, Vessel name and IMO.