When a manager proactively reports an incident not already on the Platform and did not occur prior to a completed vet or inspection, the DOC Subscore will receive a relative reward. This reward is designed to acknowledge that the manager has been transparent in sharing information. The penalty assigned to the DOC Subscore for proactively reported incidents will be less severe compared to incidents not reported proactively.

Transparently reported incidents are indicated by the field ‘DOC transparency’ located on the Incident Overview; if the incident was not reported proactively, the files will be blank.

Incidents are categorised according to their severity, and the severity rating determines their impact on the score. Category A incidents have a more significant impact than Category B, and Category B has a greater impact than Category C. The impact of incidents diminishes over time, with a 40% reduction in effect after six months and an additional 40% reduction every subsequent 12 months within five years.

The key distinction between a proactively reported (transparent) incident and a non-proactively reported incident lies in the 40% immediate reduction in impact for proactively reported incidents, while non-proactively reported incidents receive the 40% impact reduction after six months.

Incident transparency aims to incentivise proactive reporting and data completeness and accuracy.
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