Here you will find some quick troubleshooting suggestions to assist with login issues:
I have forgotten my password
If you have forgotten your password, you can reset your password by clicking "Forgot password?"
If you are still having problems and your company is a subscriber and you would like a login, email [email protected] and we can check this out for you.
I do not have a RightShip subscription and want to access the Platform
New customers can contact us by clicking on "Get Started" on the RightShip website.
Which internet browsers are supported?
We highly recommend Chrome and may not be able to guarantee all other browsers will work without issues. We have done testing across all browsers, with the Request For Information (RFI) feature not supported on Internet Explorer.
For the optimal user experience, please use the RightShip Platform on Google Chrome.
Do we need to make sure we have pop-ups enabled on our browsers?
No, this should not be an issue.
I'm waiting for an email from RightShip, why haven't I received it?
Parts of the RightShip workflow have now been automated in our new platform. This means that emails are automatically sent out to you. Make sure you’ve added the [email protected] email address to your company safe list and check your junk box.
If you are still having problems with email notification, log a ticket or email [email protected] and we can check this out for you.
I am receiving error 'Unauthorized User/User Not Found'
You will need to remove your browser cookies associated with our platform.
Visit our platform URL (https://platform.rightship.com/) and click on icon
Click on cookies rightship.com and platform.rightship.com followed by button Remove
Click on Done.
Refresh your screen to be directed to our login screen.
Entering your username and password will grant you access to the Platform.
Unable to login
Other reasons why you are unable to log into the Platform may be browser cache related.
Below are the steps to take when clearing browser cache.
Open Chrome/Edge/Firefox browser.
On the top-right hand corner of the browser, click on the 3 dots. (Browser Settings option)
For Edge browser, click on 'History'. Click on the 3 dots on the 'History' pop-up and select 'Clear browsing data'. A new tab will open to clear browsing data.
For Chrome browser, hover over ‘History’ and click on ‘History’. History page will pop-out in a new tab.
For Firefox browser, click on ‘History’. Thereafter, click on ‘Clear recent history’. A pop-up to clear history will be shown.
4. Ensure that the ‘Time range’ option is set to All Time/Everything. Click on Clear data/Clear now/OK.
5. Close all related browsers before retrying.
If login issues remain, please contact [email protected] and your account manager will contact you.